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Customer Relationship Management
confidently digitalized

SALES

Reduce the workload on your sales people by using automation and overviews to eliminate things that distract them from the essentials.

MARKETING

Bring efficiency to relationship building with your target audience and customer base.
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SERVICE

Simplify the processing of service requests and measure satisfaction.
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PLATFORM, ARTIFICIAL INTELLIGENCE & INTEGRATION

Improve your adaptability and productivity and minimize information loss and redundancy.
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OUR MISSION

We prepare you for CRM success

With our help, your new CRM solution will ensure more efficient sales and customer service, higher closing rates, and stronger customer loyalty through structured processes and smart automation. At the same time, you'll reduce operating costs, increase productivity, and empower yourself to shape your CRM independently.

Your MyCRM Team

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YOUR PARTNER

This makes MyCRM the right partner for your business

Flexible scalability

Our turnkey and user-friendly CRM platform grows alongside your business and effortlessly adapts to new requirements — keeping you ready for whatever comes next.

Efficient teamwork

Your new CRM solution ensures smooth collaboration through clear, intuitive dashboards, guided workflows, and granular information access controls.

Win time and more focus

Smart automations accelerate routine processes, reduce errors and redundant tasks — giving you more time and focus for your core business activities.

Rapid implementation and smooth adoption

With a structured approach, proven project tools, targeted dialogue, and guided training, we ensure the rapid implementation and smooth adoption of your new CRM.

More independence

A modular training program enables you to customize the CRM independently, thus becoming more independent of third parties. Certification as an administrator or as a developer is also possible.

Optimierte Konditionen

We guide you safely through the complex licensing landscape of software vendors and support you in achieving the best possible pricing and contract terms.
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SOLUTION EXPERTISE

Drive your digital transformation forward and accelerate business success. Benefit from our industry expertise, powerful technology, and turnkey solution.

INDUSTRIES

Every industry has its own challenges. Based on previous projects, we understand the specific requirements of certain industries, and you benefit from this expertise and templates, as they make many things easier and faster to implement.
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TECHNOLOGIES

As experienced guides, we accompany you through the implementation and expansion of a modern CRM platform, tailored to your requirements. Benefit from our expertise gained from nearly 1,000 successful CRM projects, each using the most modern tools of their time. Our experienced team will help you save time and resources while safely avoiding typical pitfalls.
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AREAS OF APPLICATION

Thanks to the adaptability of our turnkey CRM solutions and our strong implementation practices, we bring your marketing, sales, and service teams into live, productive operation quickly and reliably.
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ROLES

Whether you want to sell customer solutions, improve customer experiences, drive technical innovation, or strengthen customer loyalty, we have the expertise and tools to make your goals a reality.
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CRM SELECTION

Are you looking for the right CRM for your company? We give advice.

We guide you through the process with a structured needs assessment and deliver tailored recommendations on whether — and which — solution from our portfolio will create the best value for your business.

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OUR APPROACH

Your roadmap to optimized CRM: Our 5-step process

We have developed a systematic process to help you achieve a CRM system optimized for your specific needs, step by step – without unnecessary complexity.

1 – Consulting & Evaluation

Objective: Creating a sound basis for decision-making

  • Getting to know the actors, goals and requirements
  • Personal live demo of the CRM solution, if necessary accompanied test installation
  • Initial assessment of costs and feasibility

2 – Analysis & Conception

Objective: Conceptual design of customer-specific aspects

  • Detailed inventory of your current processes
  • Definition of target processes, KPIs and integrations
  • Binding project plan and fixed price offer for implementation

3 – Implementation

Objective: Clean and efficient implementation of customer-specific requirements

  • Setting up fields, access rights and data import
  • Automations and integrations according to proven best practices
  • Tests and fine-tuning

4 – Onboarding & Rollout

Objective: Quickly enable the team to use the system effectively and ensure a smooth transition to live operation

  • Practice-oriented training for direct use
  • Intensive support in the initial phase
  • Optimization using user feedback and usage analysis

5 – Support & Success Management

Objective: Long-term efficiency and productivity gains

  • Help with problems and new requirements
  • Continuous improvements to your CRM system
  • Dialogue-oriented communication of important innovations and changes
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OUR STARTER OFFERS

Ready to take your customer relationships to the next level?

Self Start

Ideal for those who want maximum control and self-responsibility – with professional support in the background.
  • CRM Software: €19 - €135 / month / seat
  • Time budget: starting at €2.500 for 20 hours
  • Online learning course access included
  • Online-Lernkurse-Zugang inklusive

Benefits:

  • Minimal external effort
  • Flexible pace and schedule
  • Independent implementation
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Managed Start

Perfect for those who want an all-inclusive solution while saving time and resources.
  • CRM Software: €19 - €135 / month / seat
  • Implementation at fixed price: from €5.000
  • Project Management: in our hands with your participation in regular meetings, approvals, tests & coordination etc.
  • Online learning course access included

Benefits:

  • Minimal time investment for your team
  • Professional project management
  • Fast and efficient go-live

Would you like more information about our offer?

Request a non binding proposal now

RESULTS

Positive impact on Customer Success

Higher closing rates

Better customer retention

Lower costs

Our customers typically report noticeable improvements within just 12 months, eg.

License Cost

Previous Salesforce Solution
0%
Sugar CRM-Solution
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Closing rate

+12%

through optimized processes

Customer Retention

+8%

Through optimized processes

User Satisfaction

+74%

through reducing busywork and admin

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Higher conversion thanks to standardized processes

Industry: Hospitality/SaaS

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Sophisticated data synchronization

Industry: Telecommunications

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Streamlined business cards and event management

Industry: Media technology industry

„With SugarCRM, we've simplified and linked complex tasks across different company departments. With MyCRM's support, we're constantly working together to further develop our growing requirements for the system's functionality.“

Jan Philip Schreiber

Director Operations – Smartstream GmbH

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EVALUATION & SCOPING

Discover your optimal CRM solution

Personal and free of charge: consultation, demo, test setup and offer

  • Discuss your needs and requirements with an expert. We'll be happy to show you a customized demo.
  • Test the CRM solution for 30 days with our support. Gather insights to help you make your decision.
  • Benefit from the overview of an offer tailored precisely to your needs. Bring security to your budget planning and clarity about the approach
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We take care of everything for you, free of charge.